I'm not seeing results when searching by country or state

Have you tried searching your locator for a country or state (e.g. "Canada" or "Texas") but didn't see the results you expected? This page explains the typical cause and how to fix it.

Why this happens

The locator's search system is based on proximity to a search point rather than geographical boundaries. For more explanation, you can see our help page on the Search Radius option.

When you enter a search term in your locator, the locator finds the geographical center of the specified area and uses that as the starting point of the search. Any stores that are closer to this point than the Search Radius specified in the dashboard will be shown.

This works great when searching for cities and postcodes, but it may give few or no results when searching for a state or country. This is because for larger areas the geographical center may be far away from population centers. For example, a search for "Canada" uses a starting point in the middle of Saskatchewan:

In the example above, only a couple of stores are within the search radius.

Options to fix

Increase your search radius

The best option is often to increase your Search Radius on the Search Settings page of the dashboard. A larger Search Radius will cover more of the country in the search area and is more likely to return results.

This fix is especially encouraged if you have worldwide distribution but only have a few stores/distributors per country.

Encourage visitors to search by city or postcode

If you have many stores, you may also want to encourage your visitors to search for a city or postcode to ensure the closest relevant results are shown. You could consider adjusting the search placeholder text or adding a separate note to your store locator page.

As an aside, our analytics tell us that the majority of visitors already do search by city or postcode.

Show all stores at once

Finally, if you have a smaller store list, you may also want to consider displaying all of your stores as soon as the locator loads. This will instantly give an overview of where you have stores, and visitors can zoom the map into their region to identify the closest stores.

Of course, visitors can still type a search query to find stores in a specific area.

To change this setting, open the Search Settings page and change Initial contents to Show all stores.