Collecting additional logs for troubleshooting

If you’re seeing unexpected results or behavior with Stockist, we may in rare cases ask you to collect additional logging information to help us track down the cause of the issue.
The general steps are:
  1. Enable log capture in your browser
  2. Reproduce the unexpected behavior
  3. End and save the capture
  4. Send the captured file to our support team

Please see the specific steps below for the specific browser you are using:

Chrome

  1. In Chrome, open the webpage where the issue is happening (e.g. your "Find a store" page).
  2. At the top-right of your browser window, click the Chrome menu (⋮).
  3. Select More Tools > Developer Tools. The Developer Tools window opens as a docked panel at the side or bottom of Chrome or as a new window.

  4. Click the Network tab at the top of the Developer Tools:

  5. Tick the Preserve log checkbox (turn it on):

  6. You should see a red circle at the top left of the Network tab. This means the capture has started. If the circle is black, click the black circle to start recording activity in your browser.

  7. Refresh the page and reproduce the problem while the capture is running.

  8. After you successfully reproduce the issue, right-click on any row of the activity pane and select Save all as HAR with Content, then save the file to your computer.

  9. Select the Console tab at the top of the Developer Tools window.

  10. Right-click anywhere in the console and select Save as....

  11. Name the log file Chrome-console.log and save it.
  12. Send both files (from steps 8 and 11) in a reply to your support request.

Firefox

  1. In Firefox, open the webpage where the issue is happening (e.g. your "Find a store" page).
  2. Click the Firefox menu (Three horizontal parallel lines) at the top-right of your browser window.
  3. Select Web Developer > Network.
  4. The Developer Tools window opens as a docked panel at the side or bottom of Firefox, or as a new window.
  5. Click the Network tab at the top.
  6. Click the gear icon near the top-right and ensure Persist logs has a checkmark in the drop-down menu.
  7. Refresh the page and reproduce the problem while the capture is running.
  8. After you successfully reproduce the issue, right-click any row of the activity pane and select Save all as HAR.
  9. Select the Console tab.
  10. Right-click any row and select Export visible messages to > File.
  11. Send both files (from steps 8 and 10) in a reply to your support request.

Safari

  1. In Safari, first ensure the Develop menu is available. In the menu bar, click Safari > Preferences:

    Then, on the Advanced tab, ensure Show Develop menu in menu bar is ticked:

  2. Open the webpage where the issue is happening (e.g. your "Find a store" page).

  3. In the menu bar, click Develop and select Show Web Inspector:

  4. Once the Web Inspector panel is opened, refresh the page.
  5. If the problem involves taking action in the map (e.g. searching), reproduce the problem now. If it's a loading issue, please wait 60 seconds to let things process in the background.

  6. In the Web Inspector panel, click the Network tab and click Export:

    Then, save the file to your computer:

  7. Back in the Web Inspector panel, click the Console tab:

  8. Press Command+A to select all log entries in the Console tab

  9. Right-click (if on a trackpad, click with two fingers simultaneously) on any highlighted log entry, then choose Save selected:

    Save the entries to a file on your computer:

  10. Send both files (from steps 5 and 8) in a reply to your support request.

Internet Explorer (IE11)

  1. In Internet Explorer, go to the page where you are experiencing trouble.
  2. Click the gear icon in the top right.
  3. Select F12 Developer Tools.
  4. Click the Network tab.
  5. Clear the Clear entries on navigate option, which is selected by default. The icon looks like blue arrow with a red X.
  6. The green play button (Start Profiling Session), should be selected by default. This means the capture function is running.
  7. Refresh the the page and reproduce the problem while the capture is running.
  8. Once you have reproduced the issue, click the Export as HAR icon. The icon looks like a floppy disk.
  9. Click the Console tab.
  10. Right-click any row and select Copy all.
  11. Paste the content in a text file and name it console-log.txt.
  12. Send both files (from steps 8 and 11) in a reply to your support request.

Edge

  1. In Edge, go to the page where you are experiencing trouble.
  2. At the top-right of your browser window, click the Edge menu (⋮).
  3. Select Developer Tools.
  4. Click the Network tab.
  5. Clear the Clear entries on navigate option, which is selected by default. The icon looks like blue arrow with a red X.
  6. The green play button (Start Profiling Session), should be selected by default. This means the capture function is running.
  7. Refresh the the page and reproduce the problem while the capture is running.
  8. Once you have reproduced the issue, click the Export as HAR icon. The icon looks like a floppy disk.
  9. Click the Console tab.
  10. Right-click any row and select Copy all.
  11. Paste the content in a text file and name it console-log.txt.
  12. Send both files (from steps 8 and 11) in a reply to your support request.