My page shows "This page can't load Google Maps correctly"

Is your store locator showing one or more of the following errors?

  • A box saying This page can’t load Google Maps correctly
  • Darkened maps showing For development purposes only
  • Search results show There was a problem searching for stores

This errors indicate an issue with the Google Maps key that was added to your Stockist account when setting up your store locator.

To fix the problem, you’ll need to log into the Google dashboard with the Google account that was used to originally create the key. Often, the problem is related to billing details - although most of our clients use Google Maps for free, Google does ask that you link a valid billing method to your map key, even if your site's map usage levels are within Google's free limits.
There are a few possible causes for the error. We’ve compiled a list of the most common reasons below.

Common causes for this error

#1 Your “free trial” has ended

Google's trial and free credit situation can be a little confusing, but it generally boils down to this:
When you first create your map key, your Google Maps account is in “free trial” mode. This trial lasts for up to one year, or until you use $300 worth of map services, whichever comes first.
Once your trial runs out, Google will pause your account (often with no notice) and your maps will stop working and show the error above. To fix things, you‘ll need to log in and “upgrade” your account from free trial mode to a full account.
Does this mean you’ll start being charged? No, not necessarily. Google offers a separate, ongoing $200/mo credit towards your map usage. As long as your site uses less than $200/mo, you won’t be charged. This is usually enough for 10,000 - 15,000 visits to your store locator page each month, and 99% of our clients use less than this.
To see if this is the problem, check if you're prompted to upgrade your account by one of the following:
  1. Follow this link to upgrade your account and enable billing if prompted.
  2. If the link above doesn't work, log into the Google dashboard and look for a banner near the top indicating that your trial has ended, then click the Upgrade button:
  3. Alternatively, Google may show an icon which you can click to upgrade:
  4. Finally, if you don’t see this banner, navigate to the Billing section to check if you're prompted to upgrade. Click the menu icon in the top-left corner (three horizontal bars next to Google Cloud Platform) and click Billing.
To ensure you don't see any unexpected bills, consider setting up Google Maps billing alerts and/or limiting your map usage with quotas.

#2 Your billing account hasn’t been set up

If you created your Google Maps key before Google started requiring billing details in 2018, your key may not be linked to a payment method, and your maps will show the error above.

#3 Your billing details are out-of-date

Another possible reason why your maps are no longer working could be that your billing details are incorrect. If your credit card has expired or has been closed, Google may have paused your map service until you update your details.

To check for this, log into the Google dashboard and confirm that your billing details look correct.

Other causes

The items above represent the most common reasons for these errors, but there are also a few less common causes. If the steps above haven’t helped, we recommend following Google’s full step-by-step troubleshooting guide here.

Alternatives to Google Maps

Stockist supports a simpler option called Mapbox which is easier to set up, doesn't require a credit card, and is less likely to have key problems. If you'd like to try Mapbox instead, you can follow the steps in this article to get started.

Need help?

If none of the steps above seem to fix the issue, please reach out to us using the “Contact Us" link at the top of the page, and we’ll be happy to help.